Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily
by appointment. Emergency cases shall always receive top priority, which is why occasional
appointment delay is inevitable. Please realize that we make a sincere
attempt to see each client on time.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in
the waiting area or exam rooms.All cats must be presented in an appropriate cat carrier or on a
leash.For your convenience, 'drop-off' appointments are available. A 'drop off' means you could
bring your pet at the time that works best for you and leave him/her with us for a couple of hours.
Usually we will ask you to 'drop off' sometime in the morning so our doctors can examine the
appointments or at the time purposely reserved for admitted patients. Once
the doctor is done they will give you a call to go over the diagnosis and discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date.
Even though we make every effort to make our patients feel comfortable during visits, they may be a
little uneasy about new people, new surroundings and other pets.We recommend that animals be
placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require payment at the time that services are rendered. For your convenience, we accept cash,
personal checks, Visa, MasterCard, Discover, and Care Credit